Returns & Exchanges
At Aventon, we want you to ride with confidence. If you are not completely satisfied with your purchase, we offer a 14-day return window for ebikes and accessories in new, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Review and Approval
Our support team will review your request within 48 hours to ensure eligibility and provide a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely pack your items in the original packaging and attach the provided shipping label to the outside of the box.
Inspection and Refund
Once your return is received at our warehouse, we will inspect the items and issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing